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Rating score

Based on 5 ratings


Score breakdown

  • Affordability Of Premium
  • Customer Service
  • Likelihood To Recommend

Ian / 30-01-2019, 12:27

+0 -1

7.3 "8"

  • +Great response , especially with geyser claims and fasttrack claims
  • -Depending on the SANTAM platform you need to provide the COC document for a geyser even if you already paid for the damage. This slows down the claim process immensly.

Sbongile C / 23-07-2018, 19:32

+0 -0

10.0 "Broker Admin"

  • +100% service from Chané Van Niekerk @ Auto & General Broker admin.
  • -
  • RThis is great feedback, thank you for sharing your experience with us.

    We will gladly convey your feedback to Chané, we are sure she will appreciate your kind words.

    Kind Regards,
    The Auto & General Team.

Dineo L / 23-07-2018, 19:27

+0 -0

6.0 "Shabby workmanship on my car"

  • +
  • -I currently am insured with you ppl, but get no joy from you with regards to service. Had an incident two months back and my claim was approved with on of your panelbeaters G & J... i have had to have this panel beater rework my vehicle 3 times already and they are still not getting right. I'm very disappointed with this. Your assessors don't come back to me as promised i'm constantly the one calling your offices to have you sort out this issue but still nothing. policy no: ********** 64
  • RUpdate:

    As discussed with our Customer Relation Specialist, we apologise for the frustration that you are currently experiencing. We are giving urgent attention to your complaint and will be in contact with you to make arrangement to meet with you in order to re-assess the vehicle.

    We appreciate your understanding and invite you to contact our Customer Relation Specialist if you need any assistance.
    Kind Regards,
    The Auto & General Team.

Brenda Fernandes / 23-07-2018, 18:49

+0 -0

10.0 "From my first phonecall efficient I knew what to do and my quote and details and policy were sent pronto"

  • +Friendly helpful call centre staff
  • -Have not had a claim yet

MJ Ripsold / 23-07-2018, 17:46

+0 -0

10.0 "From the first ever enquiry and until claims submitted no hassle to the insured. A and General do all the hard work. What they say is what one gets. Fast sincere outstanding service in every way. "

  • +Yes excellent customer services. Sincerety. Honesty. They do what they say.